Refund and Exchange Policy

At SIRIMIRI, we prioritize your satisfaction and strive to deliver high-quality artificial jewelry you’ll love. However, if you’re not completely happy with your purchase, we’re here to assist you with our hassle-free Refund and Exchange Policy.

Eligibility for Refunds and Exchanges

Items must be returned in their original condition, unused, and with all packaging intact.

Refund or exchange requests must be initiated within 3 days of receiving the product.

Only items purchased directly from our website are eligible for refunds or exchanges.

Non-Refundable/Non-Exchangeable Items

Customized or personalized jewelry.

Sale or clearance items.

Items damaged due to improper handling after delivery.

How to Request a Refund or Exchange

Contact Us: Email us at info.sirimiri@gmail.com or fill out the form on our Contact Us page with your order details and reason for return/exchange.

Approval: Once your request is approved, you’ll receive instructions for returning the item.

Return Shipping: Customers are responsible for return shipping costs unless the product was defective or incorrect upon delivery.

Inspection: After receiving your returned item, we will inspect it and notify you of the refund or exchange approval status.

Refund Process

Approved refunds will be processed within 3-5 working days, and the amount will be credited to your original payment method.

Shipping fees are non-refundable unless the return is due to an error on our part.

Exchange Process

For exchanges, the replacement item will be shipped after we receive and inspect the returned product.

If the desired replacement is unavailable, we will issue a store credit or refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 3 days of delivery. Provide photos of the product and packaging to help us resolve the issue promptly.